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Smarter Customer Segmentation for Targeted Support 

With the Financial Conduct Authority’s (“FCA”) recent publication, Targeted Support: firm considerations when designing consumer

Enhancing Consumer Understanding: Practical Lessons from FCA Guidance and FG26/2 

Consumer understanding remains a cornerstone of the Consumer Duty, requiring firms to ensure that communications

FCA Annual Work Programme 2026/27: Regulatory Priorities and What They Mean for Firms 

The FCA’s Annual work programme 2026/27 reinforces a clear direction of travel: a regulatory approach

FCA PS26/2: Operational Incident and Third-Party Reporting 

The Financial Conduct Authority (“FCA”), together with the Prudential Regulation Authority (“PRA”) and the Bank

Regulatory Priorities for Payments: Clarity, Consolidation and Accountability 

Author: James Borley, Director of Payment Services As previously heralded, the Financial Conduct Authority (“FCA”)

FCA GC26/2: Applying the Consumer Duty to Cryptoasset Firms 

Overview The Financial Conduct Authority (“FCA”) has published Guidance Consultation GC26/2 (“GC26/2”), setting out clear