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Consumer Duty

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A New Standard For Consumer Protection​

With the Consumer Duty regulations fully in force, a new, elevated standard for how firms in the financial services industry must interact with consumers is expected. This shift prioritises consumer protection across the entire distribution chain, ensuring that firms put the customer at the center of their operations. The Consumer Duty represents a significant regulatory change, described by the FCA as a “paradigm” shift in its approach to consumer protection, demanding that firms ensure good outcomes for consumers across every aspect of their journey.

Our interactive training fosters practical learning through discussions and case studies reflecting real-world scenarios.

Our Services

Complyport offers a range of services to help firms meet the stringent requirements of the Consumer Duty. Our tailored solutions are designed to support businesses at every stage, whether they are seeking FCA authorisation or are already regulated. Our services include:

  • Pre-FCA Authorisation Assistance: We help firms in the application process for Part 4A permissions, ensuring they meet Consumer Duty expectations. This includes assistance with drafting policies and documents in line with the new rules and overseeing your application from start to finish.
  • Consumer Duty Impact Assessment (CDIA): For already authorised firms, we provide a thorough impact assessment to identify gaps in compliance and offer practical solutions to close those gaps. This assessment includes a review of policies, processes and consumer interactions to ensure adherence to the Consumer Duty.
  • Policy Review and Drafting: We assist with reviewing and updating your policies to ensure they align with Consumer Duty requirements, ensuring that your governance frameworks and customer outcomes meet the new regulatory standards.
  • SM&CR Support: Our team offers guidance on integrating Consumer Duty into your Senior Managers and Certification Regime (SM&CR), with a particular focus on managing vulnerable customers and embedding customer-centric governance throughout your organisation.
  • Training and Development: We provide comprehensive training programs to ensure that your staff understand and can implement the principles of Consumer Duty, staying informed and compliant as regulations evolve.

Key Benefits

  • Comprehensive Compliance Support: From authorisation to ongoing compliance, we provide end-to-end support tailored to your needs.
  • Enhanced Consumer Outcomes: We help you prioritise long-term customer success, in line with FCA’s Consumer Duty regulations, ensuring that all business practices reflect consumer-first strategies.
  • Proactive Gap Analysis: Our Impact Assessment offers a clear picture of where your firm stands in terms of compliance, with actionable solutions to address any shortfalls.
  • Custom Solutions: Whether you need support with policies, training or the entire FCA authorisation process, we provide bespoke services that align with your business model.

Our Experts

At Complyport, our team of regulatory specialists has the expertise needed to guide your firm through the complexities of the Consumer Duty. With in-depth experience in FCA regulations, we are well-versed in both the specifics of the Consumer Duty and the best practices employed by peer firms. From assisting with initial authorisations to providing ongoing compliance monitoring, our experts are dedicated to helping your firm deliver on its regulatory obligations.

Alla Konnikov

+44 (0)20 7399 4980
akonnikov@complyport.com

Why Choose Complyport?

Extensive Regulatory Expertise

With over 25 years of experience in the financial services industry, Complyport offers unparalleled expertise in regulatory compliance, ensuring your firm stays ahead of evolving regulations.

Comprehensive Service Offering

From AML audits to risk management and regulatory reporting, Complyport provides a full spectrum of compliance services, allowing you to streamline your compliance processes and focus on your core business activities.

Tailored Compliance Solutions

We provide bespoke compliance solutions that are specifically designed to meet the unique needs of your business, ensuring that all regulatory requirements are met efficiently and effectively.

Client-Centric Approach

We provide bespoke compliance solutions that are specifically designed to meet the unique needs of your business, ensuring that all regulatory requirements are met efficiently and effectively.

Senior-Level Guidance

Our team of seasoned professionals, including former regulators and industry experts, leads all engagements, offering deep insights and practical advice to help you manage compliance risks effectively.

Innovative Fintech, Regtech and AI Solutions

Leveraging cutting-edge fintech, regtech and AI tools, Complyport enhances your compliance processes with advanced technology, ensuring accuracy, efficiency and real-time regulatory updates. Our innovative solutions empower your firm to stay compliant while maximising operational efficiency.

Key Figures

Over 25 Years

Providing Compliance Excellence

Over 1,500

Successful FCA, EU and UAE Authorisations

Over 1,000

Active Firms Receiving
Regulatory Support

8 Lots

FCA/PRA Skilled Person
& Consultancy Panel

How Complyport Compares

Complyport
Others
Easier Approvals
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Same Day Subject Matter Expert Assigned to you
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Faster Approach
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96% Probability of Approval
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