Complyport is pleased to have presented our webinar ‘Implementing Vulnerable Customers policies and processes that work’, held on 2 August 2021. This webinar was presented in collaboration with the London Governance & Compliance Academy (LGCA).
This session was delivered by Peter Wilson, a manager at Complyport and inhouse specialist on vulnerable customers.
Event Overview:
During this webinar, Peter looked at:
- The FCA’s current view,
- How this impacts firms,
- A number of case studies, and
- How to practically apply it to an existing business.
Vulnerable Customers Webinar Recording
If you would like to re-watch the webinar, you can do so below.
Vulnerable Customers Webinar Slides
Please find a PDF version of the slides on the link below
How Complyport can assist your firm with Vulnerable Customers
At Complyport, our experienced compliance consultants can develop and implement the appropriate policies and procedures to ensure you and your staff are able to identify a ‘vulnerable customer’ and undertake the requisite steps to protect them.
Our team can review your staff’s skills and capabilities to identify any knowledge or skill gaps. We can help implement an effective monitoring and evaluation process to prevent any inadvertent transgressions and ensure you continue to meet and exceed the FCA’s expectations.
To book in a free discussion regarding vulnerable customers, please complete the form below:
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