The Regulator has published its latest set of performance results for service standards and customer satisfaction for the period 1 October 2010 to 31 March 2011.
There are 54 service standards in total categorised into seven areas: Authorisation; Regulatory decisions; Complaints against the FSA; Notifications; Communications; Listing; and Customer satisfaction. According to the release the FSA met 33 (62.3%) out of 53 of the standards – one of the standards (relating to responding to requests from EEA on insurance business transfers) did not have any transactions recorded against it. Eight of the missed standards have a 100% target, seven of which were missed by less than 1%.
The results can be found by way of the link provided. It will take you to a FSA web page where you can view the performances of each of the seven areas via the links on the left hand side of that page.
