Enhancing Consumer Understanding: Practical Lessons from FCA Guidance and FG26/2
Consumer understanding remains a cornerstone of the Consumer Duty, requiring firms to ensure that communications enable customers to make effective, timely, and properly informed decisions. Recent FCA supervisory work on Consumer understanding, and in particular FG26/2 on good and […]
FCA 2026/5 and FOS 2026/4: Targeted Support Reforms in Complaints and Redress
The FCA has introduced Instrument FCA 2026/5 alongside Financial Ombudsman Service (FOS) Instrument 2026/4, implementing a series of reforms to the UK’s complaints handling and redress framework relating to the provision of targeted […]
Strengthening Consumer Understanding in Financial Services
The UK financial services landscape continues to evolve under the Consumer Duty framework (PRIN 2A), with the Financial Conduct Authority (FCA) placing clear emphasis on ensuring customers have a sufficient […]
PS26/1 and the Future of BNPL
With the publication of Policy Statement PS26/1: Regulation of Deferred Payment Credit (Unregulated Buy Now Pay Later); the Financial Conduct Authority (FCA) set out its final rules for regulating Deferred Payment Credit (DPC), commonly know as […]