Welcome to our UK site – choose your Jurisdiction

APP Fraud Scope Without Surprises: Proving Who’s In (and Who Isn’t) 

Author: Joel Bailey, Consultant  Why Firms Get This Wrong  We often see Payment Service Providers (“PSPs”) assume they are ‘out of scope’ for the Payment Systems Regulator’s Authorised Push Payment (“APP”) fraud reimbursement scheme based on their licence type or how […]

Rekindling the Cross-Border Services Debate 

Author: James Borley, Director, Payment Services A recent enquiry from a former client regarding the ability of a European firm to provide payment services in the United Kingdom (UK) on […]

Smarter Customer Segmentation for Targeted Support 

With the Financial Conduct Authority’s (“FCA”) recent publication, Targeted Support: firm considerations when designing consumer segments, firms were given clearer expectations for designing consumer segments that deliver meaningful, fair and responsible outcomes. In a marketplace […]